Shipping and Returns
Within 24 hours from your shipping confirmation email you should receive a tracking email from the shipping carrier with your tracking number and estimated delivery date. You can also find your shipment tracking by clicking: My Account > My Orders > Select Your Order > Order Shipments. From here you can click the tracking number and see your shipments progress.
Track your Order
Once your order has been “Shipped”, we will send you a email letting you know that your parcel is on its way to you.
Canada Post will then send you a shipment tracking email within 24 hours of leaving our warehouse. In it, you are provided the Canada Post tracking number to track your order. Ensure you check your junk mail folder and add Canada Post to your allowed email list if you find you are not getting the emails sent directly to your inbox.
You can also find your shipment tracking under by clicking: My Account > My Orders > Select Your Order > Order Shipments. From here you can click the tracking number and see your shipments progress.
Is my package lost or delayed?
Not necessarily. In some instances there is a delay between when the scanning of your item occurs and when that information is presented in the Canada Post tracking tool. While the tracking tool does provide progress of items in transit to their destination, the main purpose of the Canada Post tracking tool is to provide confirmation of delivery.
It says my package has been “Delivered Successfully”, but nothing has arrived?
Sometimes Canada Post will update their tracking information before they are able to carry out the task. Most often in these situations, the parcel will arrive the next day, or the following day without fail. If for some reason it is not there within 48 hours after the delivery notice, call (1-877-500-2001) or email us (service@vitamart.ca) and we will file a Canada Post claim, and reship your parcel to you.
What if I am not home when my order arrives?
It is up to the driver's discretion whether to leave a Canada Post Delivery Notice Card when delivering your order or whether to simply drop it off at your doorstep, with a building manager or doorman. If the driver feels it is best not to leave the package at the delivery location he/she will leave a Delivery Notice Card. The Card will say exactly what your delivery options are with your package.
Mail Forwarding
Canada Post does not forward parcels if you have your mail forwarded from your old address to your new address. So if you are in the moving process please be 100% sure that the address you shipped your order to is the address you will currently be in at the time of its arrival.
Canada Shipping Costs
We offer FREE Canada Post Shipping on all domestic orders placed on Vitmart.ca over $79 before tax. All orders under $79 before tax are $9.95 flat rate.
US Shipping Costs
We offer FREE flat rate shipping on all US orders placed on Vitamart.ca over $199. Orders under $199 are a flat rate of $19.95 for Expedited Shipping. All shipping prices are in Canadian dollars.
All US destination orders are delivered by USPS and you will receive a tracking email from Canada Post within 24 hours from the day you received your “Order is Shipped” confirmation from us.
International Shipping Costs
At the moment unfortunately we do not ship internationally.
Oversize and Remote Shipping Costs
All oversize and remote order shipping costs are calculated individually. Most often if the order total is large enough we can ship it for free however on occasion some orders will incur additional shipping costs. We will always let you know prior to shipping and let you know your options. Getting your order refunded is always an option if the cost of shipping doesn’t make sense based on the order.
We ship from Oakville, ON with several shipping speed options for you to pick from, including same-day delivery options within the GTA.
Orders placed before 1pm Eastern Standard time typically ship out within 24 hours Monday to Friday.
*Estimated Shipping times for major urban centres are based on business days and exclude Saturday, Sunday and holidays. If you live outside a major urban centre please add 1–3 days.
**All time frames are estimates only and may be slightly earlier or later depending on each orders circumstances
***Air Stage address shipping costs and time will be calculated at checkout based on cart contents and delivery address. For a list of the air stage addresses click here
Same-Day Greater Toronto Area Delivery
Same-day delivery is available in the Greater Toronto Area free on orders $79+ or at a flat rate of $9.95 on orders under $79. Orders must be placed before 11am EST and will be delivered before 9pm that same evening. Tracking information/updates are sent via SMS/Text.
To see if your address qualifies click here
Same-day delivery does not run on weekends or holidays. Orders placed on those days, or after cutoff times on a shipping day, will be delivered the next business day before 9pm.
30-Day Return Policy. We accept returns within 30 days of delivery for eligible items.
Eligibility Requirements
To be eligible for a return:
1. Items must be unopened, sealed, and in original condition
2. Return requests must be submitted through our returns portal and approved before being sent back
3. Items must be shipped back within 14 days of approval
Non-Returnable Items
Due to safety and quality control standards, we do not accept returns on:
- Opened or used ingestible products (including supplements, powders, and food items)
- Clearance or final sale items
- Diapers, shaker cups, pill boxes and hygiene-related products
Return Process
To initiate a return:
1. Log into your account
2. Go to your Orders and select the order you’d like to return
3. Click “Request return” and select the item(s)
4. Submit your return request for review
If your return is approved, you will receive instructions and a return shipping label.
Important: Returns sent without approval will not be accepted.
Return Shipping
At this time, we provide free return shipping on approved returns. We reserve the right to modify this policy in the future.
Refunds
Once your return is received and inspected:
- Refunds will be issued to your original payment method within 5–10 business days
- Processing times may vary depending on your payment provider
Return Approval & Abuse Prevention
All return requests are reviewed before approval.
We reserve the right to:
- Deny return requests that do not meet our policy requirements
- Limit or refuse returns in cases of suspected abuse or fraud
Questions?
If you need help with your return, please contact our customer support team.
We are very sorry to say that unfortunately not. At the moment we are not set up to accommodate walk in guests. On the bright side if you live in the area shipping should be next day"ish" so you should get your products super quick as it is!
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