Contact Us
FAQs
To check your current order status please use the chat box in the bottom right corner of the screen and click “Track and Manage My Orders”
Canada Shipping Costs
FREE Canada Post Shipping on domestic orders $79+ before tax. Orders under $79 are $9.95 flat rate.
*Shipping to NT, NU, YK are Canada Post rates with free shipping at $250+
US Shipping Costs
FREE USPS Shipping on US orders $149+ USD before tax. Orders under $149 are $14.95 USD flat rate.
International Shipping Costs
At the moment we do not ship internationally.
Oversize and Remote Shipping Costs
We will let you know prior to shipping if there are any additional fees to what was shown in your order.
Most Vitamart.ca orders are delivered within 2-5 business days, depending on shipping destination.
When your order is ready to be shipped, you will receive a shipment confirmation email which will contain shipment details, your tracking number, and a link to track your package.
Vitamart.ca ships exclusively within Canada.
30-Day Return Policy
We accept returns within 30 days of delivery for eligible items.
To qualify for a return:
- Items must be unopened, sealed, and in original condition
- Returns must be requested through your account and approved before being sent back
How to Make a Return
- Log into your account
- Go to your Orders and select the order you’d like to return
- Click “Request return” and select the item(s)
- Submit your return request for review
Once approved, you’ll receive a prepaid return label and instructions by email.
Important Notes
- We do not accept returns on opened ingestible products (supplements, powders, food items)
- Clearance, final sale, and hygiene items are not eligible for return
- Returns sent without approval will not be accepted
- A $10 charge will be applied to help cover the cost of return shipping
Refunds
Once your return is received and inspected, please allow 5-10 business days for your refund to be processed back to your original payment method.
At this time we do not offer order pick-up.
Despite our best efforts, order issues such as an incorrect items, expired products or damages during shipping, may occur.
Please let us know right away, as your experience is our top priority and we will make it right!
