How to Order

As soon as you place an order with us, you will get a confirmation email letting you know your order has successfully gone through and we received it. This email may go to your junk mail, so be sure to check there too.

If you are seeing a never ending spinning wheel, or load page when you are trying to place an order, we suggest you clear your browser cache. I know this may sound odd, but since we are doing so many constant updates on our new site, you quite often need to clear the cache of your browser to see the newest version of our site, and process your order properly.

Unfortunately, due to our fast turnaround time and order system, once an order is placed we are not able to change it by adding or removing items to it. This also means we are unfortunately not able to change the size, flavour or quantity of products ordered once an order has gone through.

Unfortunately, due to our fast turnaround time and order system, once an order is placed we are not able to cancel it. If you need to return the order you made, simply contact our Customer Experience Team atservice@vitamart.ca, and we will supply a prepaid return label.

Your order will be taxed based on the location of the shipping address, not the billing address.

Call us at 1-877-500-2001 and we would be happy to get it in for you and process a custom order for you over the phone. What that means is we would order the exact amount of the item that you are looking for from our supplier, and we will rush it to you as soon as it arrives.

You don't need an account, and are able to check out as a guest. However, all of our communication is sent through email, including order confirmation and tracking information, in order to send you confirmation and shipping emails it is best to sign up for an account. 

Your order history  is located in the “My Account” section. Click “My Account” and click the “Order History” tab and all your past orders will show.

We are happy to price match for you as long as:

• The item is listed on a Canadian website
• The item is presently in stock on the listed website
• The item is not expired or close to expiring

Vitamart always has low prices and to give you full confidence we have a "Low Price Guarantee". Find a lower online price at a major Canadian competitor and we will beat the price by 1¢. Simply contact us and provide proof of the lower price (ie. website link) before or within 10 days of purchase and Vitamart will verify the price and refund you the difference.

Competitor must ship from and be based in Canada, note Vitamart does not offer a guarantee on all competitors, such as marketplaces. Product must be identical and in-stock. Does not apply to clearance, short-dated, out of date promotions, multiple buying discounts ie Buy X for $X, Spend $X get X Free, loyalty/member discount offers, or website typos. Vitamart reserves the right to deny any price claim and to limit quantities.