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Shipping & Returns

 

Where is my Current Order?

 

Shipping Costs

 

Shipping Speeds

 

Returns

 

Can I Pickup My Order?

 

 

 

 

 

 

 

 

 

 

Where is my Current Order?


Already placed an order & received a Vitamart.ca confirmation email your order has “Shipped”? Within 24 hours from that email you should receive a tracking email from Canada Post with your tracking number and estimated delivery date. If the email isn’t in your inbox don’t worry as it might have gotten stuck in your junk/spam folder. If it has been 24 hours since you have received the Vitamart.ca "Shipped" email and you haven't received your Canada Post tracking email please CONTACT US for the tracking number.


Track your Order


Once your order has been “Shipped”, we will send you a email letting you know that your parcel is on its way to you.

Canada Post will then send you a shipment tracking email within 24 hours of leaving our warehouse.  In it, you are provided the Canada Post tracking number to track your order. Ensure you check your junk mail folder and add Canada Post to your allowed email list if you find you are not getting the emails sent directly to your inbox.

What we find really cool is in the email that Canada Post sends you, they even tell you the estimated delivery date! This way you can plan in advance what day Canada Post will be there to drop off your Vitamart.ca products. www.canadapost.ca

 

Is my package lost or delayed?

 

Not necessarily. In some instances there is a delay between when the scanning of your item occurs and when that information is presented in the Canada Post tracking tool. While the tracking tool does provide progress of items in transit to their destination, the main purpose of the Canada Post tracking tool is to provide confirmation of delivery.

 

It says my package has been “Delivered Successfully”, but nothing has arrived?

 

First thing is be sure to check everywhere -- occasionally, carriers will leave deliveries with neighbours, building managers, or places like your porch, garage, or even behind bushes. Be sure to check your residential mailbox AND your community mailbox if you have one. With community mailboxes often a key is left in your personal box to give you access to the larger parcel box.

 

Your package also could be at the post office. Carefully check through all your mail to see if they left a delivery notice which will have instructions on when/where to pick up your package.

 

Alternatively your package might still be on its way. Sometimes the Canada Post electronic updates can be a couple days ahead of the actual package being delivered. Be patient for a day or two more and your package should arrive.

 

If it has been 10 days from the Canada Post expected delivery date and your package still has not arrived CONTACT US and we will file a claim with Canada Post and ensure your order is reshipped out immediately!

 

 

What if I am not home when my order arrives?

 

It is up to the driver's discretion whether to leave a Canada Post Delivery Notice Card when delivering your order or whether to simply drop it off at your doorstep, with a building manager or doorman. If the driver feels it is best not to leave the package at the delivery location he/she will leave a Delivery Notice Card. The Card will say exactly what your delivery options are with your package.

 

Mail Forwarding

 

Canada Post does not forward parcels if you have your mail forwarded from your old address to your new address. So if you are in the moving process please be 100% sure that the address you shipped your order to is the address you will currently be in at the time of its arrival. 

 

Shipping Costs

 

Canada Shipping Costs

 

We offer FREE Canada Post Shipping on all domestic orders placed on Vitmart.ca over $49 before tax. All orders under $49 before tax are charged a $9.95 flat rate shipping fee.

 

US Shipping Costs

 

We offer FREE Canada Post US Shipping on all US orders placed on Vitmart.ca over $149 . If you choose a shipping option faster than Expedited on orders over $149 before tax, charges still apply. Orders under $149 are a flat rate of $14.95 for Expedited Shipping.

All US destination orders are delivered by USPS and you will receive a tracking email from Canada Post within 24 hours from the day you received your “Order is Shipped” confirmation from us.

 

International Shipping Costs

 

At the moment unfortunately we do not ship internationally.

 

Oversize and Remote Shipping Costs

 

All oversize and remote order shipping costs are calculated individually. Most often if the order total is large enough we can ship it for free however on occasion some orders will incur additional shipping costs. We will ALWAYS let you know prior to shipping and let you know your options. Getting your order refunded is always an option if the cost of shipping doesn’t make sense based on the order.

 

Shipping Speeds

 

We proudly ship from Edmonton, AB and Oakville, ON so no matter where you are in Canada you have a local warehouse. What this means for you is FASTER SHIPPING!

Orders placed before 1pm local warehouse time will ship out within 24 hours Monday to Friday. All other orders will be shipped out the next business day.


Major Urban Centre

Free Shipping

XpressPost

Priority

Edmonton/Calgary

2-3 Days

1 Day

Next Day AM

Vancouver

3-4 Days

1-2 Day

Next Day AM

Regina/Saskatoon

3-4 Days

1-2 Day

Next Day AM

Winnipeg

3-4 Days

1-2 Day

Next Day AM

Montreal

2-3 Days

1 Day

Next Day AM

Toronto

2-3 Days

1 Day

Next Day AM

Halifax

3-4 Days

2 Days

1 Day

St. John's

3-5 Days

2 Days

1 Day

Inuvik

13-15 Days

7 Days

7 Days

Yellowknife 4-5 Days 3 Days  2 Days

*Estimated Shipping times are for major urban centres and based on business days. Saturday and Sunday do not count as shipping days. If you live outside a major urban centre please add an additional 1 – 3 days shipping time.

**All time frames are estimates only and may be slightly earlier or later depending on each orders circumstances

Deliver Tonight

VItamart.ca is pleased to offer Deliver Tonight same day delivery to select postal codes in the GTA. Qualified Deliver Tonight orders placed before noon EST will be delivered between 5:30pm and 9pn EST that same evening. For more information on Deliver Tonight CLICK HERE.

Returns

 

60-Day Satisfaction Guarantee!

 

If you’re not 100% satisfied with your products for any reason, we will take any product back within 60 days from the sale date, even if its been opened and used! All unopened products receive a full refund and opened products receive store credit.

 

How to Return An Item

 

1. Contact our Customer Service Team with the details of the return. Please be sure to include:

  • Order number
  • Expiry Date of the Product
  • Lot Number of the Product
  • Reason you are returning the product

 

2. You will then be provided a Return Authorization Number (RAN) along with instructions on how to send the package back to us.

 

3. Once we receive the package please expect one to two weeks for it to be processed and for you to receive your refund or credit.

 

If the return is a result of our error (i.e. we sent you an incorrect product) then the cost of shipping is 100% our responsibility. If you aren't happy with your product for any reason or wish to exchange it, then the cost of shipping is your responsibility.

 

To contact customer service CLICK HERE

 

Can I Pickup My Order?

 

We are very sorry to say that unfortunately not. At the moment we are not set up to accommodate walk in guests. On the bright side if you live in the area shipping should be next day"ish" so you should get your products super quick as it is!

 

Vitamart.ca Risk-Free Guarantee

We guarantee the highest quality products, delivered to you with ultra fast shipping and customer service so good it makes our competitors jealous! Aren't happy with your order? Return your products for a full refund within 60 days!

Super Easy Returns!
View our Return Policy