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Products

 

Have a product question?

 

Suggest a New Product

 

Samples

 

How do your prices compare to other health stores?

 

Suggest a Lower Price

 

Do you match Canadian competitors pricing?

 

Do you match US competitors pricing?

 

Availability

 

What sales tax do you charge?

 

Why are some products sold in the US not available in Canada?

 

 

 

 

 

 

 

Have a product question?

 

If you have specific questions about a product, please be sure to check the product page first, we try to make sure we have as much information as we can about our products listed on our website.  Nutritional information, ingredient lists, dosage recommendations, and allergy warnings can all be found on the product page.

 

With regard to allergy warnings, please be sure to check the symbols listed on the top of each product page, near the name of the product.  We have done our best to include all of the major allergy warning symbols as well as some dietary preferences eg. Vegetarian products.

 

*** Include diagram of all of the allergy warning symbols HERE***

 

If you still are not able to find the answer to your question, we would be happy to help!  If we don’t know the answer, in most cases we know someone amazing within the industry who will! Click here to CONTACT US

 

Suggest a New Product

 

We love hearing about new products and if there is a product you love and currently buy within Canada we want to know about it. To suggest a new product for Vitamart.ca click here.

 

Samples

 

All orders over $100 have the option to add a free sample to their order. As your order gets bigger the more samples you can add!

Sample options are sometimes limited as most companies don’t make samples for their products year round and if they do they make such a limited supply that we only get a small handful which are gone in a couple days. Please be patient with us if the samples you want aren’t available each time you order. We will continue to work hard for you to get as many different ones as possible.

 

How do your prices compare to other health stores?

 

We are shoppers just like you and always want to ensure the best value for your money. Our prices are very competitive with all other health stores in Canada. Where we really shine is our service. We offer the fastest free shipping on orders $49+, best responses via phone/email and our famous 10/10 Experience Guarantee. When combined with a great price we feel this makes us the ideal choice when purchasing health products. Just slightly partial ;)   

 

Suggest a Lower Price

 

Every individual product page as a “find a lower price in Canada” link on it. If you shopped at another Canadian store and saw any product we also sell at a lower price please click the link on that page and submit the info to let us know!

 

Do you match Canadian competitors pricing?

 

This is a toughie. Depends on the price and the store. Most Canadian online stores are not active stores and there is no guarantee they even have the inventory if you were to buy from them. Whole prices of products change regularly and inactive stores might not be up to date with the latest prices increases. There are a small handful of legitimate websites and for the most part our prices are very competitive with all of them, often lower than many of them. If there ever was a price of ours that was off we would most certainly take a look at it and most often we can match it and even adjust our every day Vitamart.ca price going forward.

 

We feel that overall we offer the best shopping experience (price + service + shipping time) and it is by our 10/10 Experience Guarantee that we hang our hat on, which isn't always realized by the product price alone.

 

Do you match US competitors pricing?

 

While offering very competitive prices is a very important aspect of our offering, it definitely isn't the only part of the overall value we provide.  While other stores can sometimes offer a better price on certain products, they can never deliver a better overall value or shopping experience than Vitamart.ca

 

Here is what you get when you shop with us that you typically don't get any other health stores:

 

Vitamart.ca Code of Honour

  • We guarantee our products that if you aren't completely thrilled with the quality of the products, for whatever reason, return whatever you have left within 60 days for a full product credit

 

  • We guarantee our delivery that if you do not receive your package within 10 business days we will give you a 10% (Up to $10 Off) coupon to make up for the delay* (Online US stores typically take 3-4 weeks to get you your products)

 

  • We guarantee our customer service will be a 10/10 Experience and that if you aren't completely thrilled with our customer service in any way, let us know and we will give you a 10% (Up to $10 Off) coupon

 

  • Bonus Guarantee: We also guarantee that there will never be any customs delays, brokerage fees, handling charges, border mix-ups or additional customs fees at our store EVER!

 

On top of all that we offer your choice of samples on orders over $100. The best part is you get to actually choose the ones you want!

 

While some US online stores do have some better prices on American made products, we feel that no store treats you better than us and values your business more than us. 

 

Availability

 

If a product is every out of stock please click the orange button titled "Notify me when it's back in stock" on any product page that is temporarily out of stock. When the product arrives back in our warehouse you will instantly be emailed.

 

What sales tax do you charge?

 

For orders shipped within Canada sales tax is calculated based on the shipping address of your order. Orders shipped to the US have no Canadian sales tax. 

 

Why are some products sold in the US not available in Canada?

 

Canada is unique in that all health products sold in Canadian health stores require what is called a Natural Product Number or NPN. An NPN basically a license anyone who wants to manufacture or distribute health products in Canada must obtain to legally sell their products in our country.

 

Below are a few reasons why health products are sold in the US, but not in Canada:

  1. The brand may not have chosen to pay for an NPN for that specific product (Typically around $5,000 to $10,000 per product)
  2. The brand may simply not wish to sell their products in Canada as the Canadian market is so small compared to the US market
  3. The ingredients in the product might not be approved by Health Canada
  4. Health Canada might not have given the brand a NPN even though the ingredients are allowed in Canada

 

 

Vitamart.ca Risk-Free Guarantee

We guarantee the highest quality products, delivered to you with ultra fast shipping and customer service so good it makes our competitors jealous! Aren't happy with your order? Return your products for a full refund within 60 days!

Super Easy Returns!
View our Return Policy