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Careers at Vitamart.ca

 

We are Vitamart.ca are always looking for the best people in the health and customer service industry in the areas of customer service/sales, warehousing, operations and management. Even if no jobs are posted below, please feel free to submit your resume online. We will keep your resume and be in contact with you if we feel you will be the right fit for our team as opportunities arise.

 

Current Career Opportunities


1. Customer Service Team Member (11:30am-830pm M-F), Oakville, ON
 

 

*****Only successful candidates with a Cover Letter will be contacted*****

 

 

1. Customer Service Team Member (11:30am-830pm M-F), Oakville, ON

 

Are you interested in health and fitness with a passion for 10/10 Customer Service? If so, read on!!
 
If you are someone who really likes organization, checklists, and task-oriented positions, this might be the job for you. We provide a challenging work environment as well as the opportunity to grow as an individual.
 
While certain parts of the position do have their structure and processes, we really like when our team members are themselves and encourage their individual personalities shine through! If you would consider yourself an artist of customer service who feels that providing amazing service is like giving a gift then you are someone we NEED to talk to.
 
We are looking for a Full-Time team member who has the ability to multitask, has great attention to detail and ultimately looking for a long-term career opportunity. We are a very fast growing company and looking for hardworking people who want to be on a winning team.
 
We are Canada’s Leading Online Health Store, if you haven’t already, check us out at Vitamart.ca
 
The successful candidate will be working under the Customer Service Manager, learning all the skills and performance standards.
 
 

About Vitamart.ca

Vitamart.ca is an online company and our number one core value is having 10/10 customer service. This means that even though we don’t get to see our customers face to face, we make a lasting impression based on the level of service we provide through emails and calls.
 
We are all about personalized service and making sure that our customers feel like family members.
 

Key Responsibilities

  • Working with Customer Service Manager
  • Answering a high volume of phone calls & emails
  • Helping customers across Canada and the US
  • Replying to emails in a timely manner
  • Processing returns
  • Communicating between two warehouses regarding missing items or reshipments
  • Office Admin tasks such as entering Purchase Orders, and logging invoices
Note: We are a smaller business so everyone in the company wears a lot of hats. Which definitely makes things a little less predictable, and keeps things interesting!

Skills/Assets

  • High sense of urgency when performing tasks
  • Superior communication skills
  • A systematic approach to daily duties
  • Excellent time management
  • Willingness to help others when needed
  • High Energy when speaking on the phone
  • Proficient in using Google Docs/Excel
  • Patient/compassionate/ caring
  • Ability to be relatable
  • Teamwork!!
  • Some experience with health supplements would be preferred


Location:

Oakville, ON - Trafalgar & QEW, close to the Oakville Go Station, various bus stops and places to eat.
 

Shift Times:

Initial training would be held Monday-Friday 8am-4: 30 pm for 2 weeks, then regular hours would 11:30am-8pm Monday-Friday
 

Overall

Does this sound like you?
 
We hope so :) The next step is to provide a cover letter that explains why you like to provide amazing customer service and how being healthy/active has impacted your life. Also please tell us one thing that you are really passionate about and why?
 
PLEASE include the cover letter as we do read every one that comes in and it allows us to better know who you are and what great ways you can impact our team.

 

Employment Details:

  • This is a Full-Time Permanent position
  • Salary is based on experience/past results and in addition a performance bonus will be paid
  • A desk available at our Oakville office however we offer work from home options

 

Qualifications:

  • Caring & Outgoing Attitude
  • Interest in healthy living and health products
  • Desire to provide amazing service
  • Minimum 3 years experience in customer service roles, especially in retailing consumer products (bonus points if related to health industry)
  • Need to be quick on a computer and navigating websites

 

When replying please send the below to mark at vitamart.ca :

 

Only successful candidates will be contacted. Pay will be based on skills and track record.

 

We look forward to hearing from you soon!

 

Website: Vitamart.ca

Facebook: facebook.com/vitamartdotca

Instagram: instagram.com/vitamartdotca

Twitter: twitter.com/vitamartdotca