WE HEARD YOU!
Prepare for a leveled up shopping experience June 7, 2023
We have listened to your valuable feedback and have leveled up to provide YOU a better shopping experience! A fresh new Vitamart is coming June 7, from the same great Vitamart team.
We can't wait to share VItamart 2.0 with you and better help you Make Health Simple.
-Mark Holowaychuk, Founder/CEO
Frequently Asked Questions
- When is the new website launching?
The new Vitamart.ca is officially launching June 7, 2023.
- Why make a new site? The current one works fine.
You deserve the best shopping experience and while our current site “works”, we feel we can serve you so much better, and Make Health Simple with this new website system.
- Is the same Vitamart team running the new website?
Yes. Same owner, Mark Holowaychuk, with the same amazing Vitamart.ca team from the same great warehouse in Oakville, Ontario.
- If I had an existing Vitamart account, do I have to create a new account on the new Vitamart site?
No. You will automatically receive an email from us just following the launch to update your password on the new site. All your previous order history and account information is already loaded there waiting for you.
Will the Vitamart.ca website be unavailable at all between transitioning from old to new site?
Yes, the Vitamart.ca site and customer service support will be unavailable on Tuesday June 6 and for part of the day on June 7. This will allow us to verify inventory and launch the new system properly.
Do you expect any delays after the new site launches?
While we expect the launch to be smooth, there may be temporary delays in order processing and shipping. We recognize how important on-time delivery is to you, and we want you to know that we are doing everything in our ability to get your items to you as soon as possible.
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