Help Centre - Ordering

1. Where can I get assistance if I am a new customer?

Ordering is simple and easy! You can order 24/7 on our website at www.Vitamart.ca or by calling us toll-free at 1.877.500.2001.

If you wish to place an order via the website, you can browse for products on both the left and top navigation bars on virtually all web pages. Alternatively, you can enter search terms in the "PRODUCT SEARCH" space on the top navigation bar, also on all of our web pages.

Once you would like to purchase a specific product, you enter the quantity and add it to your shopping cart by clicking the "Add to Cart" button. You will then be able to view your shopping cart on any page through the shopping cart button in the top right hand of the website.

Once you have added all necessary products you can click "Proceed to Checkout."

During the Checkout process, you will simply need to enter your shipping address, credit card information (via a secure payment process) and confirm your order. And you're done-all set to receive your order!

2. Availability

We try to ensure the products listed on our site are always in stock so we can ship them the same or next business day. In the rare circumstance where a product is not in stock, we will let you know when it will be available to ship on the product page.

3. Canceling or Changing An Order

On account of us shipping out your order very shortly after it is placed there is very little time to change or cancel an order after it has been placed. If you placed an order that you want to cancel or change please call or email us IMMEDIATELY and we will do our absolute best to help you.

4. Payment Methods We Accept

We accept electronic payments methods of American Express, Visa, MasterCard, Interac and Paypal.

5. Order Confirmation/Order Status

Immediately after your order is successfully placed you are sent a confirmation e-mail which includes your invoice. Once your order has been packaged you will receive a second email stating your order has been “Completed”. If you have not received any e-mails (make sure to check your junk mail folder), we did not receive your order and there was no charge to your credit card. You may go ahead and order again.